Frequently Asked Questions
Delivery times and shipping costs
All information about shipping and delivery can be found HERE .
Accessibility
All information about accessibility in the shop can be found HERE .
What payment options are available in the shop?
In the DTB Shop you can pay with all common online payment methods:
Credit card - Mastercard, Visa, American Express, Maestro, UnionPay.
Shop Pay, Apple Pay, Google Pay, Paypal, Klarna.
Can I return my order?
Your order doesn't fit? No problem! You can return your product free of charge within 30 days of purchase. Please contact our customer service via the contact form and we will take care of your return. You can find more information in our [link to privacy policy/terms of service]. Terms and Conditions .
How sustainable is DTB merchandise?
Today we bear responsibility for tomorrow. That's why we pay close attention to sustainability in our products. Thanks to a print-on-demand approach, we can largely avoid overproduction. For our products, we use the most durable and high-quality fabrics, materials, and prints possible, ideally in organic quality.
This way we keep returns to a minimum. If something does need to be returned, it gets a second life through donations or recycling.
When can I buy DTB merchandise on site?
During official events such as the German Gymnastics Festival or the World Championships in Rhythmic Gymnastics, there is usually a merchandise stand on site.
The product selection may differ slightly from the online shop. So it's worth taking a look.
Why did my order arrive in two separate packages?
We ship from various mail-order companies, so it's possible that you'll receive multiple packages with one order.
In that case, you only pay shipping costs once. If you have any specific questions, please feel free to contact our support team.
How do I find out about new products or special offers?
You can easily sign up for our newsletter below and receive all the information directly by email. Plus, you'll get free shipping on your first order!
You can also stay up-to-date on the DTB's social media pages.
How can I contact the DTB Shop?
Didn't find the answer to your question? Our team is available for any further questions and concerns – simply fill out the contact form and we will be happy to assist you.