How long does shipping take and how much does it cost?

You can find all information about delivery times and shipping costs on our Shipping & Delivery page.

Why is my order arriving in multiple packages?

We ship from different production and shipping locations. Therefore, your order may arrive in multiple packages.

Of course, in this case you only pay shipping costs once . Our customer service team will be happy to help if you have any questions.

How can I track my order?

After shipment, you will receive an email with a tracking link, which you can use to view the current status of your delivery.

What should I do if my order arrives damaged?

Please contact our customer service as soon as possible via the contact form and, if possible, attach photos of the damaged goods.

In the DTB shop you can pay using the following common payment methods:

• Credit card (Mastercard, Visa & Maestro)
• PayPal
• Klarna
• Apple Pay
• Google Pay
• USDC

Can I return my order?

Your order doesn't fit or meet your expectations? No problem. You can return your items within 30 days of purchase .

You can find all the details about returns in the refund & return policy.

How does the return process work?

Please contact our customer service via the contact form . We will help you with the return and clarify all further steps.

Today we bear responsibility for tomorrow. That's why we pay close attention to sustainability in our products. Thanks to a print-on-demand approach, we can largely avoid overproduction. For our products, we use the most durable and high-quality fabrics, materials, and prints possible, ideally in organic quality.

This way we keep returns to a minimum. If something does need to be returned, it gets a second life through donations or recycling.

The DTB shop offers selected product bundles where you can buy several items together at a discounted price.

The discount will be automatically applied in the shopping cart once all bundle products are included.

On the respective product pages and also in the shopping cart you can clearly see which discount level you are in and how much you need to save to reach the next one.

You can find all information about current bundles on the Bundle Discounts page.

For the World Championships in Rhythmic Gymnastics (RSG), the DTB shop offers a special merchandise collection with exclusive designs.

You can find more information about the collection on the RSG-WM page.

You can easily sign up for our newsletter below and receive all the information directly by email. Plus, you'll get free shipping on your first order!

You can also stay up-to-date on the DTB's social media pages.

How is my data processed in the DTB shop?

The protection of your personal data is very important to us. Data processing is carried out in accordance with applicable data protection laws (GDPR). You can find all the details in our privacy policy.

Will my payment details be stored?

No. Payment data is processed exclusively via certified payment service providers and is not permanently stored in the DTB shop.

Does the DTB shop use cookies?

Yes. We use cookies to technically enable the shop and improve the shopping experience. You can find more information in our cookie policy.

Do I need a customer account to place an order?

No, you can also order as a guest. However, a customer account offers advantages such as faster order processing and an overview of your orders.

How can I unsubscribe from the newsletter?

You can unsubscribe at any time via the unsubscribe link in our newsletter emails.

Is the DTB shop accessible for people with disabilities?

The DTB shop is designed to ensure that its content and functions are accessible, understandable, and usable for as many people as possible – for example, with screen readers or keyboard navigation. Additional information is provided for specific products with special requirements. You can contact us at accessibility@spreadgroup.com. Detailed information can be found under Accessibility.

In which languages ​​is the DTB shop available?

The DTB shop is currently available in German and English.

The DTB bookstore is an external online shop with its own order processing. There you will find other DTB products such as:

• digital learning materials
• physical textbooks and specialist books
• additional training and further education opportunities
  

👉 https://shop.dtb.de/

Do bookstore orders belong to the DTB shop?

No. Orders placed through the DTB bookstore are processed separately . Shipping, payment, returns, and customer service are handled directly by the bookstore.

If your question hasn't been answered here, our customer service team will be happy to help.

Simply use the contact form.